After 12 months and 14,200 miles in a 2024 Honda CR-V Hybrid AWD (204 hp, 247 lb-ft, e-CVT), we tracked every dealer visit, monitored recall activity, checked parts availability, and evaluated customer care across routine and unscheduled stops.
Our test CR-V Hybrid AWD averaged 38.1 mpg over a year of mixed suburban commuting, winter highway slogs, and two 1,000-mile road trips. The vehicle’s two-motor hybrid system remained quiet and fuss-free, and the Maintenance Minder dictated service timing. We used two Honda dealerships in the Northeast to gauge consistency, booking appointments online and logging turnaround times. First-year service was light.
At 7,600 miles, we performed a tire rotation and multi-point inspection; at 10,800 miles, the Minder called for an oil and filter change (0W-20) plus brake inspection. At 12 months, we replaced the cabin air filter. All routine maintenance fell under Honda Service Pass (2 years/24,000 miles), so costs were $0 for the rotation, oil change, and inspections; the cabin filter was $48 parts and $0 labor when bundled. Wait times averaged 7–10 days for a prime morning slot; in-bay time was 35–60 minutes for rotations and 75–95 minutes for oil service.
Recall handling was uneventful—none were issued for our VIN during the test period. We asked both dealers to check by VIN against NHTSA and Honda databases at each visit, and they printed confirmations. One service campaign (not a safety recall) updated infotainment software to address intermittent smartphone projection dropouts; it was applied during the oil change and added 20 minutes, with no data loss and no re-pairing required. Dealers explained that any future safety recall would be prioritized in scheduling with parts pre-allocated and no-charge loaners if repairs exceeded a day.
Parts availability was generally strong for consumables. Oil filters, engine air filters, and wiper blades were in stock; hybrid coolant and 12V batteries were available same day. We price-checked tires: the OE-size all-seasons were readily sourced through the dealer or tire chains with next-day delivery. For collision and glass items tied to Honda Sensing calibration, advisors quoted 7–14 days for OEM windshields depending on regional inventory, with static/dynamic ADAS calibration completed in-house the same day (2–3 hours) once glass arrived.
No hybrid system components were needed, but parts managers reported typical lead times of 2–5 business days for non-wear items. Customer care was consistent and transparent. Advisors communicated via text with status updates and short inspection videos outlining tire tread (measured 7/32 front, 8/32 rear at 10k) and brake life (8–9 mm remaining). Both dealers offered ride-share credits for visits over 90 minutes; loaners were available by reservation for jobs scheduled over two hours.
Service bays were clean, write-ups were on-time, and estimates matched invoices. The only hiccup was a weather-related parts delay that pushed a cabin filter delivery by one day—communicated proactively. Overall, the CR-V Hybrid’s first year proved low-drama and low-cost. Maintenance was minimal and covered, no recalls interrupted use, and parts access for routine items was immediate while ADAS-related glass may require planning.
Book ahead for seasonal tire changes, align services with the Maintenance Minder to leverage coverage, and confirm ADAS calibration capability before glass work. As a daily, the Honda pairs excellent economy with a service experience that’s predictable and owner-friendly.
